You have the right to return a product or to cancel an order within the first 14 days following delivery (excluding special order items – see below). We also reserve the right to refund your purchase minus any carriage charges that we have incurred in delivering.
For returns outside of the 14 day cancellation period please see below.
Special order items
Special order items are ordered especially from manufacturers and for this reason are non-returnable.
Correct parts supplied
If we have correctly supplied the product as ordered then we will reimburse the product costs only. Any carriage costs incurred from the original order will not be refunded.
Incorrect parts supplied
If we have incorrectly supplied the products ordered we will resupply the correct product in exchange for the incorrect product.
Incomplete/damaged parts
If the goods are delivered incomplete or have been damaged in transit we reserve the right to replace the product. If you require a refund, we may offer you a partial refund at our discretion if you wish to keep your parts.
You must inform us of damaged deliveries within 72 hours of delivery. We are unable to accept responsibility for damage to goods beyond these periods.
Warranty/faulty items
The ECUMaster product warranty can be found here.
Before exchanging goods we reserve the right to test items thought to be at fault. Payment will be required for any replacement parts sent out before the return of faulty goods. If items are returned and found not to be at fault they will be returned to the customer or a credit note issued to the value of the goods less a 15% administration charge.
The guarantee on parts is limited to the product itself. We do not cover any labour costs incurred in removing and replacing parts that are faulty or thought to be faulty.
Our guarantee does not cover any form of impact damage.
Product exchanges
If you wish to return a product for exchange then we reserve the right to deduct our initial shipping fee. (i.e. the shipping fee that we have incurred in shipping the first product to you) and a 15% re-stocking charge. Goods returned outside of the 14 day cancellation period will either be exchanged for other goods or have store credit issued. Parts that have been fitted, modified or are not in a resalable condition will not be accepted back for credit or exchange.
(The handling charge is to offset the costs incurred by ourselves in processing and shipping your order as requested)
Return of goods outside of the 14 days cancellation period
For all goods returned outside of this period, subject to the parts being returned in their original packaging in a resalable condition, we will issue a credit note or refund to the value of the goods less a 15% re-stocking fee.
Damage whilst in transit
We will not be held liable if your item sustains damage whilst being returned to us. It is your responsibility to ensure all items are correctly packaged and are delivered safely back to us. In the case the item is damaged during return transit we will review the costs to repair the item and deduct the total from the refund. If an item cannot be economically repaired it will be returned to you without a refund.
Returning your item
If you wish to return an item then please follow these steps:
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Contact us by email at sales@ecumaster.ie with your reason for return, stating your order number. Please note that we can only refund if goods are returned in the original packaging in “as new” condition.
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We will provide a return number which must be referenced either in or on the packaging so we can quickly and efficiency find the order this return is related to.
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We will notify you of the appropriate return shipping address.
Please note that we can only refund if goods are returned in the original packaging in “as new” condition.